Cancellation and Refund Policy
With an aim to serve you better, we make some customer friendly cancellation and refund policy. We would like our customers to read it carefully to avoid any misconception related to company’s policy.
We request our customers to notify prior to the processing time when it comes to make any change in delivery address, gift message and adding up more items to the order. No request will be entertained after the processing time of the order. However, we also like to inform that The Flower Shop will strive to work on your request but can’t give you the guarantee of making your asked changes at the last moment.
In express delivery or same day delivery, many a times it is not possible for us to modify anything in your order as it has processed in quick time. However, we would like you to contact our customer care team for better experience on your request.
Any cancellation request, we would like our customers to initiate the same request within two hours of placing the order. No request will be entertained after mentioned time. However cancellation is not applicable on same day/ express delivery.
In case you find order products with a warranty from manufacturers not up to your expectation or any issue with the products then we want you to directly contact the manufacturers’ customer care center.
If you wish to amend or cancel your order, please call us on 9711101256 or email us at firstname.lastname@example.org.
Problems with your order
The Flower Shop believes in serving best-in class services to its customers by meeting their expectations in real time. Our team of highly qualified professionals takes utmost care of your order and strives to make the delivery on time. Therefore in case of any issues or problems in placing the order, we would like you to contact our customer care and they will assist you in solving the issue. As we deal in perishable products like variety of flowers and cakes therefore we won’t entertain any complaint beyond the period of 10 hours from the time of delivery.
In the mainland India, we carry out delivery between 8 AM to 10 PM. Despite our best efforts, if we miss the committed time of delivery due to certain reason and still deliver the products at the address, no refund will be given in this case.
As our aim is to meet the expectations of our prestigious customers therefore we strive to avoid such possibilities but still at times it happens that our team won’t deliver the order on time then we ask our customers to bear with us.
In case of any damage in the product, we ask you to immediately contact our customer care team to resolve the issue. In such cases, we provide two options for our customers like:
- • A re-send on the next available delivery date
- • A full or partial refund (% refund depends on the specific circumstances of the issue).
The Flower shop won’t have any policy of both a refund and resend. In case of flowers are damaged, we request our customers to send an image in clear view to our email with their complaints. After cross checking, we will take a final call whether the item is entitled for refund or replace. In case of refund, the amount will be transferred into the same account in used at the time of placing the order. As mentioned above, you need to contact our customer care team or send a refund claim within 10 hours of delivery. No request will be entertained in any case beyond this time. However, we reserve the rights of reject or approve your request. In case of a small item likes a balloon or vase, we are happy to refund the complete amount in case of the product found damaged.
If we think that there has been any maltreatment of our 100% Satisfaction Guarantee/Damaged flowers policy or if there are constant claims for refunds from the same individual or group of individuals, The Flower Shop reserves the right not to resend flowers and to refuse to take orders from such customers. We want our customers to understand that guarantee of any product does not bestow the right to an automatic 100% refund, but only to a fair resolution. We ask our customers to return the damaged product in the same conditions as they mentioned in their complaints with its image at the time when they ask for the refund. For example, we would not give a 100% refund if a message card did not receive by us, as the customer has received significant value in terms of the flowers nor would we give a full refund if some stems were missing, damaged or substituted; in case compensation will be made as per our consideration after analyzing your request. All floral products are subject to availability. No claim of refund will be entitled if some of the requested flowers are replaced by others due to non availability of the product.
We also want you to keep certain key things in mind before claiming for refund like:
- • No refund will be given in case the mentioned delivery address found wrong or incorrect.
- • Delivery not made due to non-availability of the receiver at the mentioned address, in this regard no refund will be made.
- • As we deal in perishable items therefore no refund will be made due to invalid address or re-routing the professional service provider.
- • No refund will be made due to improper handling of the product by the recipient.